Technical Support Representative - Hybrid

ReadyMode Remote Vancouver, BC

ReadyMode is an enterprise grade, cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. Make more connections, and maximize agent productivity - all at an affordable cost. We pride ourselves on “transforming the way businesses communicate with their customers.” 

At ReadyMode, we are big believers in the 3 E’s - Empathy, Empowerment, and Engagement. We live and breathe these values in everything we do, whether that relates to our clients or teammates. If you are looking to work with a fun, collaborative team that will encourage your growth, this is the place to be.

What You'll Do

  • Answer support tickets through various mediums
  • Troubleshoot VOIP/connectivity problems
  • Assist with setting up and configuring new accounts
  • Train new users to configure and use our software application
  • Use internal tools to document issues and unexpected errors

Required Qualifications/Experience

  • Certificate/diploma in a technology field or one year of technical support experience 
  • Strong interest in computers, software, and other technologiesExtreme customer-centric qualities
  • Familiarity with troubleshooting issues in various versions of Microsoft Windows
  • An excellent attitude
  • Customer Service experience
  • Training or teaching ability
  • Excellent command of both spoken and written English and great listening skills
  • Able to communicate efficiently and effectively
  • A desire to learn in a fast-paced environment

The Perks and Benefits

  • The tools you need to get the job done well - company computer sent to you!
  • Group RRSP matching
  • A full benefits package
  • An education and training grant in your second year
  • Recognition and rewards program
  • Work/life balance 
  • Flexible Work Opportunity (Work from Home/Hybrid)

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