Systems Administrator II
The Systems Administrator II designs systems hardware and software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations.
Reports to the Senior Manager, Technology & Systems Security. Works independently and jointly within the Solutions Security and Architecture team. Collaborates with management and staff from all sections of the Office of the CISO, Information Technology, other administrative and academic offices, and faculty to coordinate application support. Interacts directly with other University technology professionals.
- Analyzes and reviews functional requirements, system features, integration requirements, security requirements, and scalability and performance requirements. Reviews implementation options, discusses approach and recommendations with systems staff and users, and provides input to technology recommendations for new and changing systems requirements.
- Contributes to the ongoing planning and development of systems enhancements in support of current or new enterprise services. Collaborates with peers/team members to identify, analyze, recommend and implement appropriate system enhancements that will improve existing information systems and improve business processes and productivity. This may include assisting with the management of the lifecycle of a service or product.
- Investigates and remains current with industry technology trends in Applications field such as: Security, privacy, e-commerce, PCI, workflow, systems development methodologies, web-services, applications middleware (Apache, Tomcat, etc.), anti-spam and anti-virus, electronic forms,
- Provides advice to and consults with UBC IT colleagues or others as appropriate on complex system design issues and provides technical opinions on the viability or suitability of techniques and methodology to meet project and/or Academic Systems Support Managers' objectives and goals.
- Implements customized tools and applications, prepares functional specifications and builds proof-of-concept test environments. Develops technical specifications for system development, testing and conversion processes, within established UBC IT's technical architecture and database design.
- Provides Tier 2 operational support for production systems including troubleshooting system problem reports, resolving issues with production systems, defining operational support processes, patching systems and applications, documenting and reporting problems and providing end user support as required.
- Prepares training plans, training materials, and trains staff as required during system implementation.
- Develops a high level of expertise in the functionality of vendor product(s). Works directly with the vendor's technical support centre in order to resolve product issues.
- Designs solutions to resolve system related business problems, meet user requirements, and streamline system work flows.
- Formulates and defines system scope and objectives and recommends a strategy, potential solution, or "work-around".
- Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.
- Provides guidance and training to less experienced analysts.
- Writes and maintains systems documentation including user and technical manuals.
- Designs, provisions and configures systems.
- Acts as a liaison between technical groups and stakeholders to coordinate the system's installation and ensure technical compatibility and satisfaction.
- Prepares documentation and defines system specific dependencies to assist in problem analysis.
- Provides recommendations for improving procedures and coordinating system implementation.
- Integrates development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.
Consequence of Error/Judgement
Information Technology plays a key role in enabling the University to achieve its goal of becoming one of the world's leading universities. The services supported by Information Technology require reliable application systems in order to provide critical functions that support all students, faculty and staff. These systems must be available on a 7x24 basis.
Decisions and actions taken by the Systems Administrator will have a direct impact on how efficiently and effectively the systems will perform and function. Errors in judgment, poor development, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems or failure to meet contractual obligations for performance and availability will damage the reputation of Information Technology and UBC. This could adversely impact the University community, including the large majority of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue.
Works under the general direction of the Senior Manager, Technology & Systems Security and under the daily direction of senior technical staff as assigned. The Systems Administrator II must be able to work independently as well as contribute actively and collaborate openly as a team member.
May mentor newly hired systems administrators and other resources within the group who assist with application support and maintenance.
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.
- Expert ability to work in all areas, and troubleshoot Linux, Windows, and VM (Virtual Machines, VMware, libvirt).
- Experience with managing and supporting Windows Server, *BSD, Redhat/Ubuntu/Debian (UBC prefers Redhat)
- Experience with managing and supporting directory services such as Microsoft Active Directory, OpenLDAP, 389 Directory
- Experience with managing and supporting database services such as MySQL/MariaDB, PostgreSQL, Microsoft SQL
- Experience with managing and supporting networking services such as load balancers, firewalls, intrusion detection systems
- Demonstrated experience with the following tools and technologies: Python, PHP, Java, Shell, Apache, NGINX, Tomcat, JBoss, OIDC, SAML, HTTP, TLS, x509, JSON, YAML, XML
- Experience with configuration and infrastructure automation tools such as Puppet, Ansible, Salt, Chef, Terraform, Nomad, etc.
- Familiar with the Elastic suite of products – Elasticsearch, Logstash, Kibana, Beats, etc.
- Familiar with big data services such as Hadoop and Spark
- Familiar with message brokers such as Redis and Kafka
- Knowledge of common version control tools, and standard office productivity tools.
- Proficient with git-based workflows
- Knowledge of IT application development and implementation best practices, "rules of thumb", benchmarks
- Thorough understanding of cybersecurity fundamentals
- Ability to prepare complete, concise, and understandable technical documentation. Ability to communicate effectively verbally and in writing.
- An understanding of key trends and players in the IT industry and higher-education sector
- Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems
- Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources
Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Accountability - Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.
Information Systems Knowledge - Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.
Initiative - Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.