Manager, Service Operations

Victoria, BC

Bring your knowledge of current technology trends and best practices in information and communication technology as well as your skills in leadership and mentoring staff to this exciting opportunity at BC Assessment

Organization Overview

BC Assessment is a Provincial Crown Corporation that develops and maintains real property assessments throughout British Columbia in addition to providing real property information. BC Assessment serves the citizens of British Columbia and has 13 offices throughout the province.

At BC Assessment, our people and culture are important to us. We work together to create a culture that appreciates differences in all forms. We trust and respect each other, and are invited to bring our whole selves to work. We are committed to making BC Assessment the best possible place to work, and through our efforts ultimately contribute to a better British Columbia. Our digitally agile, service-centric employees are productive, engaged, and work collaboratively in a modern flexible workplace. Our employees are at the heart of our organization and we are proud to be recognized as one of BC’s Top Employers for the ninth year!

At BC Assessment, we offer competitive benefits for our employees:

  • Work-life balance – 35-hour work weeks, hybrid work options and flexible work schedules.
  • Public Service Pension Plan – one of the best in Canada, allowing you to plan for your future.
  • Health and Wellness - generous extended health and dental benefits through Pacific Blue Cross and an Employee Assistance Program to help support our employees overall well-being.
  • We offer a reduced-cost bus pass through the BC Transit ProPASS program and our Uptown office has a secure bike storage and secure change rooms with lockers.
  • Career development – we want you to grow and learn with us! We provide ongoing learning, leadership development and career development scholarship program.
  • Our office is located in Saanich, BC at Uptown which overlooks several shops and coffee shops and is walking distance to the Galloping Goose trail network.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please contact us.


Job Overview

Reporting to the Director, Service Delivery, The Manager, Services Operations manages the day to day delivery of information and communication technology (ICT) services to sustain and maintain BC Assessment’s business operations through the effective management of database and data services, application systems, GIS services, and infrastructure services. These ICT services are mission critical for the ongoing delivery of information management and information technology (IMIT) services and solutions to BC Assessment’s (BCA) external customers as well as the day to day functioning of all divisions in BCA.

The Manager, Service Operations is responsible for ensuring that all operational processes are effective and conform to industry best practices and are in alignment with BCA’s IMIT policies.

We are looking for someone who is curious, open minded, able to adapt and encourages others to adapt. You are a true team player and take pride in providing excellent service. You communicate well with both technical and non-technical audiences, and you know that listening is just as important as speaking. You pursue a clear understanding of the issues you are facing before you provide solutions, and you are able to recognize patterns across incomplete or seemingly disconnected information. Your passion for information technology permeates the work you do, and your visionary capability is grounded in realistic approaches to technology evolution. Last, but not least, you do what it takes to stay up-to-date on current technology trends and best practices in the information and communication technology (ICT) industry.

Key Accountabilities

  • Participates in defining the strategic direction for Services Delivery and implements long term plans and ensures operational efficiency and continuous improvement.
  • Manages the operation of application systems (i.e., regular maintenance and break/fix) for an appraisal organization and the corresponding corporate services.
  • Manages the ongoing integrity, availability, backup, recovery and performance of corporate databases that support BCA’s business systems.
  • Manages the ongoing ICT hardware, network and cloud performance to meet BCA’s operational needs.
  • Responsible for planning changes to ICT hardware, Cloud and network services including specifications, acceptance testing, release, and updating the configuration database.
  • Implements BCA IMIT security policies, procedures, standards, training and technologies to ensure a comprehensive and consistent information security environment that minimizes privacy and security risks to the organization and its stakeholders and aligning with Government of BC policies.
  • Contributes to the development of IMIT long term plans and the future direction of corporate information, technology and solution architectures.
  • Manages ICT related procurement including the development of requests for proposals, tendering documents and invitations to quote; leads the evaluation of bids; negotiates contract terms; manages short term and multi-year contracts and establishes performance objectives.
  • Prepares and analyzes reports and statistics on utilization trends, production and capacity levels and provides recommendations for senior management review and approval.
  • Manages help desk services for all technology services within the Corporation.
  • Identifies opportunities for improved information services and technology services and makes recommendations to Solutions Development.

This position is an excluded from the bargaining unit and requires modest travel of approximately 2 days per month in order to visit regional offices within BC.

Location: Uptown Office - Victoria, BC or Vancouver, BC

Compensation: $108,500 - $132,550

Competition Close Date:  March 19, 2023



Note: An equivalent combination of education, training and experience may be considered.


  • A university degree in information management and information technology, computer science/engineering.


  • Seven years experience in supporting large operational environments including:
  • Five years experience leading and managing a team
  • Extensive related experience demonstrating progressive levels of application and database operations in a complex information technology environment.
  • Extensive related experience demonstrating progressive levels of operations management in a complex information and communications technology environment.
  • Success working in a customer-focused environment in the delivery of operational ICT services and support.
  • Demonstrated experience in SAAS product management
  • Demonstrated experience in project management and agile delivery model in addition to understanding core project management concepts, theories, practices and methods.

Application Instructions:

  • Please complete the full application for this position, including your education, certifications and experience that are relevant to and/or required per the stated qualifications.  If you are an internal employee, please ensure that your employee profile contains your relevant education and experience.
  • Upload your resume and cover letter; once you submit your application, you will not be able to add documents.
  • If a questionnaire is present, please complete it fully.  Responses may be used to shortlist candidates against the stated job requirements.
  • All BC Assessment employees must live in British Columbia. If you do not currently reside in, or live within commuting distance of the location(s) of the position to which you are applying, please make clear your relocation intentions as part of your cover letter.

Offers of employment are conditional upon a satisfactory Criminal Record Check.  All information provided in your application may be subject to verification.  Successful applicants will be required to provide proof of qualifications and/or supporting documentation (e.g. copies of certificates, diplomas, degrees, driver’s license) as a condition of employment.

BC Assessment is committed to the health and safety of our employees and is taking every precaution against COVID–19 while building connection and collaboration in our hybrid workplace. Effective Nov 26, 2021, BC Assessment requires all employees, as a condition of employment, to be fully vaccinated and to provide Canadian proof of vaccination or a BC Vaccine Card.

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