Ministry of Attorney General

Vancouver

Help Desk Coordinator

$51,532.63 - $58,345.59 annually


An opportunity to contribute your valued expertise

The Provincial Court of BC sits at over 80 locations throughout the Province and hears criminal, family, youth, and civil claims as well as traffic and municipal by-law matters. The Chief Judge of the Provincial Court is appointed by the Lieutenant Governor in Council and is responsible for assigning Judges and Judicial Justices and designating court facilities for the hearing of cases within the jurisdiction of the court and for providing administrative direction to Judges, Judicial Justices, and Judiciary staff. The Office of the Chief Judge is the administrative headquarters for the Provincial Judiciary and is based in downtown Vancouver.


As a Help Desk Coordinator, you will be providing first and second level IT user support for Provincial Court Judges, Judicial Justices and judicial staff throughout the province including The Office of the Chief Judge.  Other duties will include responding to help desk calls and emails, providing initial troubleshooting/solutions, and when necessary, directing the calls to the appropriate System Support Coordinator for second and third tier support. A major part of this role will be serving as the first point of contact in resolving IT issues.  Your excellent verbal and written communication skills along with your ability to communicate effectively will be key to succeeding in this role.


The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


Qualifications for this role include:


  • Degree or Diploma in computer science or information technology (IT) and a minimum of 1 year IT related experience; OR
  • Related Certificate or program completion and 2 years related experience; OR
  • Some post-secondary related course work and 3 years of related experience; AND
  • A minimum of 1 year of experience working in a Help Desk environment.


For more information, and to apply online by May 31, 2022, please go to: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/87090





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