About Us


At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized by our ability to deliver and innovate to meet the changing needs of our clients. 



Position Overview


As an E-Commerce Specialist you will plan, define, implement, and manage changes and functional improvements to multiple storefronts, while ensuring a positive shopping experience and continuous improvements in customer service. 



Responsibilities:


  • Work directly with clients to provide custom e-commerce solutions 
  • Create, develop, and manage content on the website including: 
  • Product descriptions, pricing, imagery, 
  • Integration of client specific logos, business processes, Terms & Conditions 
  • Define and implement business flow rules 
  • Customize checkout process 
  • Maintain consistent look and feel across customer storefronts 
  • Answer customer inquiries via phone or email  
  • Run sales out reports on a monthly basis 
  • Work cooperatively with other teams, clients, vendors, and manufacturers 
  • Analysis of business and user requirements and making recommendations regarding design and development of web-based e-commerce solutions 
  • Coordinating work with web designers and other technical specialists for the implementation 



Qualifications and Education Requirements:


  • 2 years of experience in a similar role 
  • Familiar with business and marketing concepts, comfortable making recommendations 
  • Degree in business, computer science, marketing, economics, or a related field of study 
  • Customer service skills are essential 
  • Proficient in HTML, CSS, and JavaScript 
  • Must be a creative thinker 
  • Have great attention to detail 
  • Be well organized 
  • Work well independently and as part of a team 



Corporate Responsibility 


Employee will understand, meet and live our core values 

Will Sweep Floors, Openness, Flexibility, Not Stuff, Customer Driven 


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