University of British Columbia

Manager

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level E

Job Title

Manager

Department

UBC IT | Network

Compensation Range

$8,647.50 - $13,511.58 CAD Monthly

Posting End Date

January 28, 2022

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

The Manager NETwork and Infrastructure Services UBC IT will be responsible for overseeing a highly technical Team and a broad range of services that the Team is responsible for. UBC’s enterprise date network is highly virtualized and one of the largest in North America with multiple core hub sites, data centers, routers, DNS servers, firewalls, etc. UBC has over 100,000 hardwired data ports, 2,000 network switches, 700 IT Communication Rooms, 6 major IT Hub Sites, 500km of underground interlinking fiber optic data cabling, 10,000 wireless access points, 90,000 concurrent connected wireless devices, 2,000 Virtual Local Area Networks, 1,100 campus Virtual Routers. All of these spans 400 academic buildings, multiple campus locations, BC Teaching Hospitals, and other satellite sites across the Province.

Job Summary

The Manager provides operational management and technical leadership for a suite of service offerings within a single reporting unit. Specifically, the Incumbent provides operational and staff management, while also providing technical leadership to the team and is responsible for UBC Network and Infrastructure services. The Incumbent provides leadership in the design, selection, operationalization and support of Network and Infrastructure systems to satisfy UBC business requirements. This position requires a high degree of inter-organizational and intra-organizational coordination and the ability to work effectively across diverse departmental organizations to gain consensus of partners, as well as the ability to effectively lead and motivate teams, and problem solve to resolve issues. The candidate is responsible for operational, leadership and project management activities on behalf of the Network and Infrastructure Team Manager; this includes staff mentoring and performance evaluations.

Organizational Status

The Network and Infrastructure Team provides all design, services, strategic planning, architecture and operational support of all facets of centralized University core networking and physical IT infrastructure. Services under the jurisdiction of the manager may include campus Core and building Edge networks, campus IT physical infrastructure, WAN/LAN networks, campus wireless network services, data centre, network security, campus IT cabling plant, multiple campus network Hub sites, voice service installations, network monitoring and troubleshooting tools, capacity planning and other network related activities.

The manager reports to the Senior Manager, NETwork and Infrastructure Services.

Work Performed

Specific Duties:

·      Manage the NETwork and Infrastructure Team in developing the necessary skills, training, internal processes, toolsets and methodologies for delivery of Networking and Infrastructure services to the UBC community and partner organizations.

·      Provide project oversight for related Networking and Infrastructure projects and maintains an overview of the status of various Networking and Infrastructure projects within their purview and effectively leads all functions within project management cycle.

·      Provide operational oversight of the various Network and Infrastructure services offered and maintained by the Team on behalf of the University. This includes service ticket management, responding to customer enquiries, initiating and participating in network or infrastructure service discussions, responding to service outages, etc.

·      Provides leadership and resource allocations for projects within the Network and Infrastructure Team scope of responsibility.

·      Provide oversight for network and infrastructure related change management and problem resolution.

·      Work in conjunction with technical staff and management to facilitate common understanding of network technologies, designs, strategies and projects.

·      Assists in arranging of vendor contracts. Acts a liaison with vendor and hardware specialists to plan, coordinate and complete implementations and upgrades.

·      Sponsors, guides and participates in network related proposal development.

·      Maintains a high-level understanding of the Network and Infrastructure Team’s current technical tool sets, architecture, and future strategic directions.

·      Ensures that the Network and Infrastructure Team employs standards in incident, problem, event and demand management processes and uses effective methodologies.

·      Communicates network and infrastructure updates and initiatives to clients, partners and to groups within UBCIT including presentations and written media.

·      Prioritizes work and objectives that meets client needs for the right network infrastructure services

·      performance, availability, security and capacity planning for the services under the Team

Core Duties:

·      Works with business partners and/or IT leadership to understand and anticipate business and IT project needs of a reporting unit.

·      Develops strategies, operating plans, performance measures/targets for a reporting unit and leads the day to day delivery of its programs, services and activities.

·      Administers unit budget and ensures for cost efficiencies.

·      Develops, implements, and ensures consistency to established procedures, methods, standards and controls to cultivate operational efficiency, monitor compliance, mitigate risks, and achieve unit results.

·      - Sources and arranges for financial, physical, or human resources to support short term projects and programs.

·      Develops and implements innovative service, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic areas.

·      Develops influential working relationships across the organization, including with internal and external key customers and partners.

·      Develops, mentors, and leads reporting Team Leads, professionals and other staff in areas including selection, training, coaching, performance management and all other people practices.

·      Runs the staff performance assessment process. Reviews performance assessment feedback and conducts regular meetings with direct reports and all staff.

·      Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which uses their skills and capabilities and provides them with opportunities for learning.

·      Handles performance concerns and disciplinary action in collaboration with HR and, where applicable, a Senior Manager or Director. May provide or Provides guidance to Team Leads on more complex performance concerns and disciplinary actions

·      Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business.

·      Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

·      Performs other related duties as required.

Consequence of Error/Judgement

UBC IT provides enterprise technology solutions to the university community. Decisions and actions taken by the Manager will have a direct impact on how efficiently and effectively the department performs and functions. Directly as Manager or indirectly through subordinates, errors in judgment, poor analysis, or failure to act significantly could have a detrimental effect and adversely impact the university community, affecting up to tens of thousands of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue. Unreliable systems or failure to meet contractual obligations for performance and availability will damage the reputation of UBC IT and UBC.

Supervision Received

The Manager works under the general direction of the Senior Manager and has considerable latitude in the execution of duties consistent with the goals and objectives for the functional area.

Supervision Given

Manages NETwork and Infrastructure staff directly and oversees overall operations of the Team.

Minimum Qualifications

Undergraduate degree in a relevant field. Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.

Preferred Qualifications

·      Experience managing medium to large teams consisting of highly technical functions and roles

·      Experience managing staff, projects, and operations of a very large and highly sophisticated enterprise data network at a large organization or government institution.

·      Intermediate understanding of overall Information Technology, with emphasis on offering Networking as a Service, Virtualization, Wireless, Physical Infrastructure, and Data Centres.

·      Good knowledge of enterprise data networking concepts, methodologies, and future trends.

·      Excellent organizational and analytical skills.

Ability to perform the following:

·      Develop and maintain coordinated and productive working relationships

·      Translate client solution statements and requirements in order to provide the right solution

·      Analyze and redesign workflow/business processes to make them more efficient and effective

·      Lead process improvement initiatives

·      Maintain accuracy and attention to detail

·      Effectively facilitate groups to achieve the appropriate outcome

·      Develop and deliver effective presentations and workshops

·      Identify, obtain, and effectively handle organizational resources (e.g., people, materials, assets, budgets)

·      Mentor and coach staff, and act as a resource

·      Recognize and appreciate various points of view, including clients, peers and management

·      Effectively run multiple tasks and priorities and work under pressure to meet critical, time sensitive deadlines

Collaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.

Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Leading Self - Adapts approach without feeling own agenda or outcomes have been compromised. Challenges inefficient/ ineffective work processes and offers constructive alternatives. Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge. Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Leading Others - Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies, mentors, and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups.

Leading the Organization - Develops a clear service plan that outlines the outcomes, key steps, responsibilities and expected time lines for completion to reach unit goals and further the organization and the University's objectives. Communicates a collective purpose, creates a clear line of sight to the organization's value proposition, and ensures alignment with the University's goals and strategies. Engages in ongoing data collection to ensure that decisions are aligned with best practice.